Returns & Refunds
We understand that shopping online can be difficult. Dusty Shepherd would like to offer you an exchange or refund on the full price items within 20 days of purchase.
We are happy to exchange your item for a different size as long as the size you request is in stock.
The items will only be eligible for return or refund if they are in the original saleable condition with the original packaging.
No refunds are available on sale items.
Returned items are shipped back to Dusty Shepherd at your own cost and must have tracking on them as Dusty Shepherd is not responsible for any returned items lost in the post.
If the refund is approved after inspection of the item. It will be paid back to your bank account within 10 working days from approval.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please email info@dustyshepherd.co.nz for further questions.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping
Products will be shipped within 1-3 working days of purchase.
Free shipping on all orders over NZ$150
for all orders under $150:
New Zealand wide Flat Rate Shipping $5.00
$5.00 Delivery for the Waimate and surrounding area. Please get in touch via email if you would like Timaru and Oamaru delivery. Allow 1-3 working days of purchase.